Increase basket size
Sell in the aisle, at the table or in the queue, while the customer still wants to buy.
Pocket-size or wall-to-wall,
your first transaction or the millionth,
frontline or fitting room …
Softpay isbuilt for all of it
Cut queues. Close sales.
Turn every interaction into a growth moment.
Make everytransactioncount
Our belief
Commerce should have no limits. Neither should the platform powering it.
Chosen by the world’s most demanding retailers![IKEA]()
![H&M]()
MANGO![EDEKA]()
Solutions
One product. Three ways in.
Tap to Pay
The fastest checkout. Anywhere your customer is ready.
Fastest transaction flow, 900+ devices, any card.Explore →White label
Ready for your brand, your customer experience, your setup.
Branded payment experience with minimal hassle and maximum efficiency.Explore →Softpay SDK
Control is your competitive advantage.
Secure, compliant SDK with the richest feature set for maximum customisation.Explore →Industries
Built for all of it.
Proof over promise
Proven at the highest level of global enterprise.
250M+Transactions/year
45Markets
250+Partners
150KActive devices
60KActive merchants
Figures from the agreed brand platform. Verify against the final fact sheet before launch.
Ready when
you are.
Let’s talkTell us what you sell and where. We’ll show you the fastest way to take payment there.
Tap to Pay App
The fastest checkout. Anywhere your customer is ready.
Chosen by the world’s most demanding retailers.
How it works
Accept payments anywhere, on any device.
Benefits
Best-in-class benefits.
Better customer journeys
No walk to the till. Payment happens where the conversation already is.
Close sales on the floor
Staff accept payment the moment the customer says yes.
Implement or scale fast
Roll out to one store or many, on the devices you already own.
Accept payments on any device
Android and iOS, with cards and digital wallets.
Bust the queue
Open an extra checkout in seconds when the line starts to build.
Value-added services
Every interaction is an opportunity.
Tipping
More revenue per interaction. Automatically.
Loyalty
Every transaction earns. Every customer stays.
DCC
Pay in any currency. Anywhere in the world.
Surcharge
Pass on costs. Keep the margin.
Screens are illustrative.
Integration
Fast integration. Flow control. Certified compliance.
CloudSwitch
POS system and Tap to Pay App via the cloud
For a backend-centric approach through a REST API. No client POS app needed, and payments can be started from another device or system.
AppSwitch
POS app and Tap to Pay App on one device
For companies with their own Android POS app. The two apps switch back and forth on the same device, and it gives you the most integration options.
Deep Linking
Start a payment from a link
The quickest way to start a payment from an on-device web POS or native Android app. One-way only: your POS is not told the result.
Use cases
Works for any use case. That’s yours.
Success stories
The best don’t settle. Neither should you.
[Case image]
[Case image]
[Case image]
Trusted by those who demand best-in-class
“ Customer quote from the upcoming interviews goes here, in one or two sentences. ”
Name Surname
Title, Company
Testimonial to come
Ready for Softpay?
Tell us what you sell and where. We’ll show you the fastest way to accept payments there.
Whitelabel App
Ready for your brand, your customer experience, your setup.
Chosen by the world’s most demanding retailers.
How it works
Lead with control and your brand. Certified from day one.
Benefits
Best-in-class benefits.
Embed in own apps
Fit payment acceptance into your own app experience.
Turnkey deployment
Launch a fully branded Tap to Pay app without building one from scratch.
Easy customisation
Your colours, your logo, your flow.
Bespoke app store presence
Publish under your own name, icon and listing.
PCI MPoC certified from day one
Certified security is built in, so you launch compliant.
Flexible integrations
Connect to your POS with AppSwitch, CloudSwitch or Deep Linking.
Integration
Fast integration. Flow control. Certified compliance.
CloudSwitch
POS system and Tap to Pay App via the cloud
For a backend-centric approach through a REST API. No client POS app needed, and payments can be started from another device or system.
AppSwitch
POS app and Tap to Pay App on one device
For companies with their own Android POS app. The two apps switch back and forth on the same device, and it gives you the most integration options.
Deep Linking
Start a payment from a link
The quickest way to start a payment from an on-device web POS or native Android app. One-way only: your POS is not told the result.
Value-added services
Every interaction is an opportunity.
Tipping
More revenue per interaction. Automatically.
Loyalty
Every transaction earns. Every customer stays.
DCC
Pay in any currency. Anywhere in the world.
Surcharge
Pass on costs. Keep the margin.
Screens are illustrative.
Use cases
One platform. Every checkout. Any use case.
Success stories
The best don’t settle. Neither should you.
[Case image]
[Case image]
[Case image]
Trusted by those who demand best-in-class
“ Customer quote from the upcoming interviews goes here, in one or two sentences. ”
Name Surname
Title, Company
Testimonial to come
Ready to make it yours?
Tell us about your brand and your setup. We’ll show you the fastest way to launch.
Payment SDK
Control is your competitive advantage.
Chosen by the world’s most demanding retailers.
Build on Softpay
Build anything. Full API access, 350+ POS/ECR integrations ready.
- 1Your app
- 2Tap to pay
- 3On-screen PIN pad
- 4Approved
Freedom
Freedom isn’t a feature, it’s the foundation.
Open integration. Deep customisation. Any device, any market, any context. This is what payment freedom looks like.
[Illustration: Payment SDK]
Benefits
Best-in-class benefits.
Rich out-of-the-box feature set
Everything you need to accept payments, ready on day one.
Full development support and guidance
Payment experts alongside your team, from first build to launch.
Integrates with your existing apps
Add payments to the apps your business already runs.
Smooth development, fast implementation
Clear tools and guidance keep your build moving.
Automated back-end REST APIs
Automate the back end with REST APIs.
On-screen PIN pad
Secure PIN entry, built into the payment flow.
Benefits
Why choose Softpay?
Your acquirer, not ours
Acquirer-agnostic. Work with the acquirer you already have.
Android + iOS
Full support on both platforms.
PCI MPoC certified
Certified security, with PCI DSS compliance.
Works on your hardware
The Android and iOS devices you already own.
1,000+ devices covered
Supported device models.
Major card schemes
Visa, Mastercard, Amex, Diners, Discover, Dankort, BankAxept and Girocard.
Success stories
The best don’t settle. Neither should you.
Proven solutions for ambitious businesses.
[Case image]
[Case image]
[Case image]
Trusted by those who demand best-in-class
“ Customer quote from the upcoming interviews goes here, in one or two sentences. ”
Name Surname
Title, Company
Testimonial to come
Ready to build on Softpay?
Tell us what you’re building and where. We’ll show you the fastest way to integrate.
Retail
Built for those who demand more.
Going software opens up commerce moments in every transaction, driving revenue, loyalty and growth across every touchpoint.
Let’s talkChosen by the world’s most demanding retailers.
Our solutions
Ready for any business that refuses to settle.
Built for retail
First transaction or millionth.Floor, fitting room, or frontline.Local or global.
Use cases
Softpay is built for it all.
Softpay features
Why Softpay.
Acquirer agnostic
Work with the acquirer you already have.
Android + iOS
Full support on both platforms.
PCI MPoC certified
Certified security, with PCI DSS compliance.
Works on your hardware
The Android and iOS devices you already own.
1,000+ devices covered
Supported device models.
Cards and wallets
Contactless cards, Apple Pay, Google Pay, Samsung Pay.
[Case image]
[Case image]
[Case image]
The best don’t settle. Neither should you
“ Customer quote from the upcoming interviews goes here, in one or two sentences. ”
Name Surname
Title, Company
Testimonial to come
Contact Softpay
Tell us about your stores and your setup. We’ll show you the fastest way to accept payments there.
Hospitality
Best-in-class payment solution for zero compromise hospitality.
Take payment at the table, on the devices you already own.
Let’s talkChosen by the world’s most demanding retailers.
Hospitality
Frontline or floor. First location or 50th. Softpay is ready for all of it.
With Softpay
- Every transaction is at the table
- Re-use your existing devices, and offer an ever evolving user experience
Without it
- Busy tills and disruption for your guests
- Expensive, clunky hardware that’s hard to maintain and error prone
Use cases
High standard, meet high performance.
Value-added services
Any device, any interaction, any context.
Tipping
More revenue per interaction. Automatically.
Loyalty
Every transaction earns. Every customer stays.
DCC
Pay in any currency. Anywhere in the world.
Surcharge
Pass on costs. Keep the margin.
Screens are illustrative.
Softpay features
Six reasons for choosing Softpay.
Acquirer agnostic
Work with the acquirer you already have.
Android + iOS
Full support on both platforms.
PCI MPoC certified
Certified security, with PCI DSS compliance.
Works on your hardware
The Android and iOS devices you already own.
1,000+ devices covered
Supported device models.
Cards and wallets
Contactless cards, Apple Pay, Google Pay, Samsung Pay.
Success stories
Hospitality success stories.
Proven solutions for ambitious businesses.
[Case image]
[Case image]
[Case image]
The best don’t settle. Neither should you
“ Customer quote from the upcoming interviews goes here, in one or two sentences. ”
Name Surname
Title, Company
Testimonial to come
Contact Softpay
Tell us about your venues and your setup. We’ll show you the fastest way to accept payments at the table.
Mobility
Fit for ambitious businesses on the move.
Turn the devices your team already carries into payment terminals.
Let’s talkChosen by the world’s most demanding retailers.
Mobility
Turning every challenge into an opportunity.
The opportunity
- Every Android or iOS device becomes a payment terminal
- Re-use your existing devices, and offer an ever evolving user experience
The challenge
- Your team does not have the tools to take payments
- Expensive, clunky hardware that’s hard to maintain and error prone
Use cases
Mobility use cases.
Value-added services
Increase your profitability.
Tipping
More revenue per interaction. Automatically.
Loyalty
Every transaction earns. Every customer stays.
DCC
Pay in any currency. Anywhere in the world.
Surcharge
Pass on costs. Keep the margin.
Screens are illustrative.
Softpay features
Why Softpay.
Acquirer agnostic
Work with the acquirer you already have.
Android + iOS
Full support on both platforms.
PCI MPoC certified
Certified security, with PCI DSS compliance.
Works on your hardware
The Android and iOS devices you already own.
1,000+ devices covered
Supported device models.
Cards and wallets
Contactless cards, Apple Pay, Google Pay, Samsung Pay.
[Case image]
[Case image]
[Case image]
The best don’t settle. Neither should you
“ Customer quote from the upcoming interviews goes here, in one or two sentences. ”
Name Surname
Title, Company
Testimonial to come
Contact Softpay
Tell us about your routes, your teams and your devices. We’ll show you the fastest way to accept payments on the move.
Assisted Sales
Close the sale anywhere your customer is.
Chosen by the world’s most demanding retailers.
How it works
Make every transaction count.
Benefits
Works for any use case. That’s yours.
Drive up sales
Payment at the moment of decision. Bigger baskets, more revenue.
Reduce costs and hardware dependency
No new hardware. No lock-in. Runs on devices you already have.
Bust the queue
Transactions happen on the floor, not at the till. Reduce waiting time, sell more.
Differentiate
Advise and sell to customers on the floor in the same conversation. No detours.
Improve customer experience and flow
Payment that fits your brand and customer journeys. Not the other way around.
Softpay features
Why Softpay?
Your acquirer, not ours
Acquirer-agnostic. Work with the acquirer you already have.
Android + iOS
Full support on both platforms.
Out of the box or fully customised
Start with the Tap to Pay App, or make it yours with the Whitelabel App.
Works on your devices
1,000+ supported device models.
Major card schemes
Visa, Mastercard, Amex, Diners, Discover, Dankort, BankAxept and Girocard.
Enterprise-grade security
PCI MPoC certified, with PCI DSS compliance.
[Case image]
[Case image]
[Case image]
Don’t just take our word for it
“ Softpay helps drive even higher customer satisfaction and turns our skilled store employees into highly appreciated customer advisors able to complete sales on the shop floor”
Thomas Grane
CIO/CHRO, Director of Technology and Organization, Matas
Go mobile with Softpay
Tell us about your floor, your team and your devices. We’ll show you how fast you can start.
Pop-ups & Events
Special occasions need best-in-class.
Set up fast and accept payments in minutes. Easy POS integration.
Let’s talkChosen by the world’s most demanding retailers.
Pop-ups & Events
Everything you need. Nothing you don’t.
Problem it solves
A pop-up shop or event stall exists for days, sometimes hours. The team setting it up does not have time for hardware logistics, installation or long contracts.
What you need
- A device your team already owns
- The app enabled
- An active merchant account
What you don’t need
- Hardware shipped to the venue
- On-site installation
- A commitment that outlives the event
Value-added services
Make every transaction count.
Tipping
More revenue per interaction. Automatically.
Loyalty
Every transaction earns. Every customer stays.
DCC
Pay in any currency. Anywhere in the world.
Surcharge
Pass on costs. Keep the margin.
Screens are illustrative.
Softpay features
Why Softpay.
Acquirer agnostic
Work with the acquirer you already have.
Android + iOS
Full support on both platforms.
PCI MPoC certified
Certified security, with PCI DSS compliance.
Works on your hardware
The Android and iOS devices you already own.
1,000+ devices covered
Supported device models.
Cards and wallets
Contactless cards, Apple Pay, Google Pay, Samsung Pay.
Industries
Pop-ups & Events across industries.
[Case image]
[Case image]
[Case image]
The best don’t settle. Neither should you
“ When the clerk can meet the customer where he or she is, it is possible to complete payment on the spot and avoid queues. It is good for the customer experience and the business. ”
Jeppe Juul-Andersen
Country General Manager, Nets Group
Contact Softpay
Tell us about your next event. We’ll show you how quickly you can be ready.
Self-checkout
Let customers pay and go.
Secure, hardware-free self-checkout on a tablet you already own.
Let’s talkChosen by the world’s most demanding retailers.
Self-checkout
Everything you need. Nothing you don’t.
Problem it solves
A customer wants to pay and leave, with no staff interaction, no queue and no waiting for someone to be free.
What you need
- A tablet
- The Softpay app
- Your acquirer relationship
What you don’t need
- A dedicated self-checkout kiosk
- Custom hardware
- A hardware vendor relationship separate from your acquirer
Value-added services
Increase your profitability.
Tipping
More revenue per interaction. Automatically.
Loyalty
Every transaction earns. Every customer stays.
DCC
Pay in any currency. Anywhere in the world.
Surcharge
Pass on costs. Keep the margin.
Screens are illustrative.
Softpay features
Why Softpay.
Acquirer agnostic
Work with the acquirer you already have.
Android + iOS
Full support on both platforms.
PCI MPoC certified
Certified security, with PCI DSS compliance.
Works on your hardware
The Android and iOS devices you already own.
1,000+ devices covered
Supported device models.
Cards and wallets
Contactless cards, Apple Pay, Google Pay, Samsung Pay.
Industries
Self-checkout across industries.
[Case image]
[Case image]
[Case image]
The best don’t settle. Neither should you
“ Customer quote from the upcoming interviews goes here, in one or two sentences. ”
Name Surname
Title, Company
Testimonial to come
Contact Softpay
Tell us about your stores and your tablets. We’ll show you how quickly self-checkout can go live.
Dual Screen
One payment. Two screens.
Staff and customers each see what they need, on the devices you already own.
Let’s talk[Image: Devices - Dual Screen.mp4 from the Media Library]
Chosen by the world’s most demanding retailers.
Dual Screen
Everything you need. Nothing you don’t.
Problem it solves
The person taking the sale and the person paying need different things on screen. Both should work on devices you already have.
What you need
- Two devices your team already owns
- The Softpay app
- Your acquirer relationship
What you don’t need
- Dedicated customer-facing display hardware
- On-site installation
- A hardware vendor relationship separate from your acquirer
How it works
One payment, two screens.
- 1Staff enter the amount
- 2Customer taps to pay
- 3Customer enters PIN
- 4Both screens: Approved
Softpay features
Why Softpay.
Acquirer agnostic
Work with the acquirer you already have.
Android + iOS
Full support on both platforms.
PCI MPoC certified
Certified security, with PCI DSS compliance.
Works on your hardware
The Android and iOS devices you already own.
1,000+ devices covered
Supported device models.
Cards and wallets
Contactless cards, Apple Pay, Google Pay, Samsung Pay.
[Case image]
[Case image]
[Case image]
The best don’t settle. Neither should you
“ Customer quote from the upcoming interviews goes here, in one or two sentences. ”
Name Surname
Title, Company
Testimonial to come
Contact Softpay
Tell us how your team and your customers pay today. We’ll show you what dual screen can do for you.
Integrations
Built to fit your POS.
Connect your POS to the Tap to Pay App the way your setup needs. Three integration options, from a simple payment link to full two-way control.
Book a demoAppSwitch
On the same device
CloudSwitch
Through the cloud
Deep Linking
From a payment link
350+
partners on the Softpay Platform
Three ways to connect.
AppSwitch
POS app and Tap to Pay App on one device
For companies with their own Android POS app. The two apps switch back and forth on the same device, and it gives you the most integration options.
Two-wayAndroid POS app
How it works CloudSwitch
POS system and Tap to Pay App via the cloud
For a backend-centric approach through a REST API. No client POS app needed, and payments can be started from another device or system.
Two-wayREST API
How it works Deep Linking
Start a payment from a link
The quickest way to start a payment from an on-device web POS or native Android app. One-way only: your POS is not told the result.
One-wayBasic
How it works One Android device
Your POS appStarts the payment
Amount and parameters out, result back
Tap to Pay AppCustomer taps to pay
Integration option
AppSwitch
For companies with their own Android POS app. Your POS app and the Tap to Pay App run on the same device and hand the payment back and forth.
Add our AppSwitch client library and sample code to your POS app, and you can accept integrated payments within a few days.
Framework compatibilityWritten in Kotlin and works with Kotlin, Java and Xamarin apps. Flutter, React Native, Ionic, Capacitor and Apache Cordova work through plugins.
Scalable setupLog in and configure Softpay from your POS app. Managing the Tap to Pay App from your POS keeps large fleets of payment terminals simple.
Loyalty flowShare a loyalty token from the card tap with your POS app during the payment, with the option to change the amount for a discount.
Integration option
CloudSwitch
For companies who prefer a backend-centric integration through a REST API. There is no need for a client POS app.
Pair it with client-side JavaScript, and your browser-based POS gets an experience close to AppSwitch.
Integrate without mPOSRun the Tap to Pay App as a standalone app and start payments from your back-end ECR or POS system, off the device.
Integrate with a web-based mPOSSwitch between your browser-based POS and the Tap to Pay App using JavaScript, for a smooth flow on the same device.
Cloud APISee data for all your payment terminals and devices through the Cloud API, where AppSwitch works on a device level. Options are on our developer site.
Your POS or ECR systemAny device, computer or system
REST API
Softpay cloudPayment request and result
Push to device
Tap to Pay AppOn the Android device
One Android device
Your POSWeb or native Android app
Payment link out, no result back
Tap to Pay AppCustomer taps to pay
Integration option
Deep Linking
The simplest integration, for when you only need to start a payment from your POS.
Your POS opens the Tap to Pay App with a link, and the payment starts.
Web or nativeStart a payment from an on-device web POS or a native Android app. It is the quickest way to get started.
One-way onlyYour POS is not told the outcome of the payment, and the user may need to switch back to the POS app by hand.
Need the result back?Choose AppSwitch for the same device or CloudSwitch for a backend-centric setup. Both return the result to your POS.
Compare the options.
| Feature | AppSwitch | CloudSwitch | Deep Linking |
|---|---|---|---|
| Start a payment from your POS | |||
| Payment result returned to your POS | * | ||
| Start payments from another device or system | |||
| Works without a client POS app | |||
| Configure Softpay from your POS app | |||
| Payments | |||
| Refunds | |||
| Cancellations | |||
| Payment with loyalty | |||
| Store card details for eCommerce | |||
| Receipt | |||
| Surcharge | |||
| Tipping | |||
| DCC | |||
| Webhooks | |||
| Integration method | Client library embedded in Android POS app | REST API with optional POS Javascript switching | URL link to Softpay app with basic parameters |
Loyalty, Store Card and Surcharge depend on the acquirer and your agreement with Softpay.
* Using the Softpay JavaScript Client, the POS can get a result callback.
Integrations FAQ
In-depth technical guides, the API reference and code examples are on our developer site.
Visit the developer siteHow do I get started?
Sign up to our developer site for technical guides, the API, code examples and more. Questions along the way? Softpay support is ready to help.
What is on-device app switching?
Your POS app and the Tap to Pay App switch on the same device as part of a payment, passing the amount and a set of parameters. The customer taps their card and the Tap to Pay App can switch straight back to your POS. AppSwitch and CloudSwitch switch both ways. Deep Linking does not switch back.
What is an off-device payment request?
A payment is started from another device or system, such as a stationary POS or an ECR. It reaches the Android device as a hidden push notification and starts the payment in the Tap to Pay App. Status and result are available in the REST-based Cloud API.
What is Store Card?
Store Card captures card details in-store with Softpay and stores card tokens at a PSP for e-commerce. It makes recurring payments, subscriptions and loyalty programmes simple to offer.
Are all features available to everyone?
Most are. Loyalty, Store Card and Surcharge depend on the acquirer and your agreement with Softpay. Contact Softpay Sales if you need any of them.
Customer quote
“The flexibility and convenience of using existing phones and tablets as a point-of-sale terminal have been a game-changer.”
Odd Dyhring
Product owner at Plantagen (Plantasjen)
Accept payments with Softpay
Compliance
Freedom and security aren’t trade-offs.
Certified
Compliant
Certified
Compliant
Our certifications
PCI MPoC
Mobile Payments on COTS
The security standard that lets merchants use off-the-shelf smartphones and tablets as payment terminals. Softpay is fully certified across the Tap to Pay App and Whitelabel App.
- MPoC Software: secure software for payment acceptance
- MPoC Attestation & Monitoring: continuous compliance monitoring
- MPoC Solution: certified end-to-end security
Updated 30 October 2025View PCI listing
PCI DSS
Data Security Standard
Secure handling of cardholder data across the full payment lifecycle. Customers can request our Attestation of Compliance (AOC) at compliance@softpay.io.
Updated 26 Mar 2026Request AOC
PCI S-SLC
Secure Software Lifecycle
Security assurance through the whole software lifecycle. Our platform is secure by design and resilient against attack.
Updated 03 Nov 2026View PCI listing
PCI PIN
PIN Security
Secure management and processing of PIN-based payments, with robust protection for PIN data at every step.
Updated 04 Feb 2026
L2 & L3
Level 2 and Level 3
Level 2 certified across all supported card schemes. Level 3 certified with every connected acquirer.
Specific to the acquirer
What it means for your business.
Cost saving
Any device, any interaction, any context.
Protected data
Industry-leading measures to protect payment data.
Global standards
Every payment meets the regulations your markets require.
Questions about compliance?
Contact
Let’s talk.
Tell us about your business and what you want to build. The right person on our team will get back to you.
Looking for something else?
Contact
+45 72 10 00 80
hello@softpay.io
hello@softpay.io
Support
+45 72 10 00 80
support@softpay.io
support@softpay.io
Office
Lyngbyvej 28, 3rd floor
DK-2100 Copenhagen Ø
DK-2100 Copenhagen Ø
FAQ
Have a look hereRead the FAQ
About Softpay
Built by payment people who don’t settle.
Softpay is the preferred payment platform for ambitious merchants and partners, proven at the highest level of global enterprise.
OUR ESSENCE
Don’t settle.
2020
Founded in Copenhagen
300+
Partners
45
Countries live
1,000+
Supported device models
Our story
Two decades in payments. One product.
Softpay started in 2020 as an internal project, led by a team with more than 20 years in payments. Our founders built the technology behind Mobile Dankort and Nordea Swish.
That experience shaped one idea: software, not hardware, should decide where commerce happens. Today the Softpay Platform turns Android and iOS devices into payment terminals for merchants in Retail, Hospitality and Mobility.
PCI MPoC certified · PCI DSS compliant · PCI PIN compliant
What we stand for
Three values behind every decision.
Bold
How we show up. Confident, direct and led by proof, never by promise.
Open
What we stand for. No jargon, no gatekeeping. Your acquirer, your POS, your device.
Clever
How we think. Say more with less, and find the smarter angle.
MISSION
Make every in-person payment count.
We put payment acceptance anywhere commerce happens: at the table, in the aisle, on the bus. 60 architects, developers and security experts in Copenhagen make that possible, for businesses of every size.
Management team
The people behind the platform.
Ivan Sandqvist
Chief Executive Officer
is@softpay.io
Jesper Thor Rasmussen
Chief Technology Officer
jtr@softpay.io
Jacob Aisen
Chief Sales Officer
ja@softpay.io
Rikke Espe
Chief Financial Officer
ren@softpay.io
Alexander Haynes
VP of Projects
aha@softpay.io
Henrik Koch Nielsen
Principal Payment Specialist
hkn@softpay.io
BOARD OF DIRECTORS
Ivan SandqvistJacob AisenJan Lehrmann
“Every day, we are committed to simplifying payment acceptance for businesses, lowering costs, and creating a sustainable future.”
Ivan Sandqvist
CEO & Co-founder, Softpay
AS FEATURED IN
Accept payments with Softpay
Don’t settle. Join us.
Join an experienced team in Copenhagen building payment technology used across 45 countries. Make an impact from day one.
Open positions
1 role open · Updated 21.10.2026Why Softpay
Big ambitions. Bold ideas. A product merchants rely on every day.
Top team
Work alongside highly skilled people, with decades in payments.
Real ownership
Less bureaucracy, more responsibility. Your ideas can become reality.
Growing fast
A fintech with 350+ partners and thousands of merchants worldwide.
The basics, done well
Competitive salary, health insurance, daily lunches and events.
Life at Softpay
Don’t see your role?
Tell us what you’d build at Softpay. We read every open application.
Media downloads
Brand resources
Logos, colours and copy for press, partners and anyone writing about Softpay.
Primary · Black
On light backgrounds
White
On dark background
Symbol · Black
Small, light spaces only
Symbol · White
Small, dark spaces only
Softpay logo
SVGPNGPDF
One lockup
Keep the symbol and wordmark together. Never use the wordmark alone.
Black first
Black is preferred. Use white or Salmon only when the background needs it.
Give it room
Clear space on every side is at least the height of the wordmark.
No effects
No other colours, shadows, outlines or distortion.
Colours
Softpay Salmon is the colour we’re known for. Lavender is our first secondary.
Softpay Salmon
#FD7476
Light Salmon
#FF9698
Deep Salmon
#DB595C
Lavender
#BDBAFF
Light Lavender
#E3E2FF
Deep Lavender
#7D7AB9
Chalk
#E7E9F1
Graphite
#343638
Carbon
#090909
Aa
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Softpay is the preferred payment platform for any ambitious merchant or partner demanding a best-in-class solution. Proven at the highest level of global enterprise, our solutions are ready to grow with every business that refuses to settle. Founded in Copenhagen in 2020, Softpay works with 350+ partners and is live in 45 countries.
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Support
Frequently asked questions
Answers to the questions we hear most. Can’t find yours? Give us a call or write to hello@softpay.io.
Last updated 2 July 20248 questions
1. About Softpay
Why choose Softpay over a traditional payment terminal?
In many use cases, there’s no need for an expensive dedicated payment terminal. Softpay runs on a consumer phone or multi-purpose device, and our open AppSwitch SDK makes it easy to integrate with a POS system. Shop assistants, waiters and drivers can use the device they already carry as their payment terminal, so payments can be accepted anywhere: in the aisles, at the table or on a customer’s doorstep. In some use cases, Softpay enables a more personal shopping experience with the shop assistant, which can increase the average transaction size by up to 30% compared to traditional transactions.
How does Softpay compare to other SoftPOS solutions?
[answer to come]
2. Devices and cards
Which devices can I use as a merchant?
Softpay can be installed on most Android devices and iPhones that meet these criteria: Android 8.1 or later (Android 10+ recommended), or iPhone XR or later with iOS 17.4+. Hardware NFC. An online Wi-Fi or internet connection. A security patch less than 12 months old. Google Mobile Services enabled (Android). Consumer phones (e.g. Samsung, Motorola) and enterprise Android devices (e.g. Sunmi, Point Mobile). We don’t support devices with chip readers, devices connected to external chip readers, or unattended devices. Sign in to our developer site to see the full list of requirements and the devices currently in use.
What payment cards can customers use?
Visa, Mastercard, Amex, Diners, Discover, Dankort, BankAxept and Girocard, plus Apple Pay, Google Pay and Samsung Pay.
3. Security and pricing
Is Softpay safe to use?
Softpay is PCI MPoC certified, PCI DSS compliant and PCI PIN compliant. See compliance.
What does it cost to use Softpay?
[answer to come]
4. Getting started
How do I get started integrating a POS system?
Sign up to our developer site for technical guides, the API, code examples and more. Questions along the way? Softpay support is ready to help. See integrations.
How do I get started without a POS system?
Our Help Center has guides for merchants, partners and developers.
Need more help?
Our Help Center has guides for merchants, partners and developers.
Still have questions?
Status
System status
Real-time and historical data on how Softpay’s systems are performing.
All systems operational
Live data. This page refreshes automatically.
Systems
Uptime over the past 90 daysPast incidents
22 October 2026No incidents reported today.
21 October 2026No incidents reported.
20 October 2026
Elevated transaction error rate for connected partnerResolved
Resolved
The incident has been resolved. Softpay systems worked as expected throughout.
20 Oct, 11:49 CEST
Monitoring
Failure rates are declining and transactions are being processed again towards the partner. We are monitoring closely and will update.
20 Oct, 11:41 CEST
Identified
We have identified the issue and the partner is working on a solution. Softpay systems are working as expected.
20 Oct, 11:35 CEST
Investigating
We are investigating an issue with transaction processing towards a connected partner which may result in failures for some customers.
20 Oct, 11:30 CEST
19 October 2026
Elevated transaction error rate for connected partnerResolved
Resolved
The incident has been resolved. All systems are working as expected.
19 Oct, 14:11 CEST
Update
Transactions are returning to normal. We will continue to monitor.
19 Oct, 13:36 CEST
Monitoring
Failure rates are declining and transactions are being processed again. We are monitoring closely.
19 Oct, 13:32 CEST
Identified
The issue has been identified and we are working on a solution.
19 Oct, 13:07 CEST
18 October 2026No incidents reported.
Incident text is from the Figma page. Partner names are generalised.
Something not working as expected?
PARTNERS
Together, we lead
Bring enterprise-grade Tap to Pay to your customers. Integrate on your terms, across devices and markets.
Become a partnerWhy partner with Softpay?
Acquirer-agnostic platform
The freedom to work with your preferred acquirers, without being locked into a single provider.
Android & iOS support
Enable Tap to Pay on Android and iOS devices, giving merchants more ways to accept payments.
Security you can trust
Build on proven, PCI MPoC-certified payment technology designed for demanding business environments.
Best-in-class technical support
Get reliable support from our team of payment experts, so you can focus on your business.
Fast integration & onboarding
Go to market faster with streamlined onboarding and flexible solutions, including our Whitelabel App, Payment SDK, AppSwitch, and CloudSwitch.
Built for business growth
Expand your offering with proven payment technology used across 45 countries and multiple industries.
Who we partner with
Success stories →Softpay by the numbers
In good company
See all →42
Advania
Appi
APRO
Bestpay
Bokad
Butikk Service
Caspeco
Checksum
ConnectIT
CS Paar
CW SoftPOS
Cypersec
Danubius
Datanova
Datorama
Definit
Advania
Appi
APRO
Bestpay
Bokad
Butikk Service
Caspeco
Checksum
ConnectIT
CS Paar
CW SoftPOS
Cypersec
Danubius
Datanova
Datorama
Definit
Delfi
Digituu
Digmi
Dotypay
Duell
EG
EllyPOS
Enkla Kassan
Extenda Retail
Favrit
FiftyTwo
Finn Clausen
Finqu
Fortus
FourC
Friendly POS
Front Systems
Digituu
Digmi
Dotypay
Duell
EG
EllyPOS
Enkla Kassan
Extenda Retail
Favrit
FiftyTwo
Finn Clausen
Finqu
Fortus
FourC
Friendly POS
Front Systems
Gebit
GeniusPay
GK Software
Hanseatic POS
Hartek
Heynow
IT Works
ITT Center
Kassen Keskin
Kassen-Profi
Kassenmeister
Kassenprofis
Kasseservice
KBD
KiwiPOS
KTW Südwest
Lexit Group
GeniusPay
GK Software
Hanseatic POS
Hartek
Heynow
IT Works
ITT Center
Kassen Keskin
Kassen-Profi
Kassenmeister
Kassenprofis
Kasseservice
KBD
KiwiPOS
KTW Südwest
Lexit Group
Linecker
Little Beacon
Lobyco
Locafox
Loving Loyalty
LS Retail
Mobitech
Muneris
NaviPartner
NimPOS
Nordia Payment Service
OnlinePOS
Open
OrderKing
Pay2Pay
Paycom IT
Payment Garage
Little Beacon
Lobyco
Locafox
Loving Loyalty
LS Retail
Mobitech
Muneris
NaviPartner
NimPOS
Nordia Payment Service
OnlinePOS
Open
OrderKing
Pay2Pay
Paycom IT
Payment Garage
PCK
PointMobile
Possum
ProPOS
Purspot
ReadyPOS
Restolution
RS Consulting
Salespoint
Sapera
Saxvik
Shopbox
Solmio
Spaider
Speedy
SPOK
Sprinting Software
PointMobile
Possum
ProPOS
Purspot
ReadyPOS
Restolution
RS Consulting
Salespoint
Sapera
Saxvik
Shopbox
Solmio
Spaider
Speedy
SPOK
Sprinting Software
S&S ITS
Susoft
Swedbank Pay
Swess
Tickster
Traze
Venue Manager
Visit Group
Win Solutions
Winpos
Yabie
Yonoton
Yoveletta
ZIIB
Zahlungssysteme
Susoft
Swedbank Pay
Swess
Tickster
Traze
Venue Manager
Visit Group
Win Solutions
Winpos
Yabie
Yonoton
Yoveletta
ZIIB
Zahlungssysteme
Trusted by those who demand best-in-class
“ We’re delighted to partner with Softpay to bring SoftPOS beyond mobile to our new range of desktop devices, opening up new opportunities for merchants. ”
Vincent Fillaud
Payment Business Line Director, SUNMI Europe
Let’s move payments forward
PARTNERS
A global network of partners for every payment ambition.
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[confirm website]Let’s move payments forward
SUCCESS STORIES
Trusted by leading businesses. Proven in everyday payments.
RetailPop-up & EventsMerchant
What began as a fix for a short, high-pressure sales window is now part of everyday retail at Europris, all year round.
MobilitySelf CheckoutMerchant
Drivers accept contactless card payments on the same Android device that runs the ticketing app. No dedicated payment terminal on board.
Read more
HospitalityMobile salesMerchant
With Softpay and Nexi, Sovino Group is changing how guests pay across its 21 restaurants in Copenhagen.
Read more
RetailMobile salesMerchant
Softpay accepts payments at self-checkout and on staff devices in OK’s new motorway stores. Checkout scales up within seconds.
Read more
MobilityMobile salesMerchant
OnniBus brought payments and traffic management together on a single device, making every day smoother for drivers and passengers.
Read more
HospitalityMobile salesMerchant
With OPEN POS and Softpay, Hemglass accepts payments directly on mobile devices instead of being tied to dedicated hardware.
Read more
Softpay by the numbers
Trusted by those who demand best-in-class
“ We’re pleased to work with Softpay on this solution, which will give SMBs across Europe the necessary tools to grow. ”
Martin Lansinger
Head of Sales, Nordic Elavon
Ready to move payments forward?
Success story
From pop-ups to year-round mobile sales: How Europris made SoftPOS part of everyday retail
What started as a simple fix for a short, high-pressure sales window has since grown into a solution Europris relies on all year round.
RetailPublished 15 September 20263 min read
Europris is one of Norway’s best-known discount retailers, offering a broad range of everyday goods at low prices across 289 stores. Running their point-of-sale with POS provider Fiftytwo, Europris is always looking for ways to make selling simpler, faster, and more flexible. The partnership with Softpay, the SoftPOS solution provider, began with a very specific seasonal challenge: selling fireworks from temporary stalls outside their stores in the run-up to New Year’s Eve. What started as a simple fix for a short, high-pressure sales window has since grown into a solution Europris relies on all year round.
A seasonal challenge outside the store
No terminal where the sales happen. Fireworks are sold from temporary stalls set up outside the store, away from the fixed checkout counters. Traditional payment terminals are stationary by nature, which made it difficult to take card payments at the exact spot where customers were buying.
A short, intense sales window. Fireworks sales are concentrated into just a few busy days around New Year’s Eve. Setting up dedicated hardware for such a short, seasonal peak is costly and impractical. Europris needed something quick to deploy and easy to scale up and down.
Keeping it simple for temporary setups. For pop-up stalls staffed for a short period, the ideal solution had to be lightweight and intuitive: no bulky equipment, no complicated setup, just a fast and secure way to accept payments on the spot.
A simple solution that grew into everyday use
With the Softpay tap-to-pay app running on their CipherLab handheld devices, Europris could turn the same hardware they already use into a mobile point of sale, accepting contactless card payments right at the fireworks stall. The solution proved so effective for the seasonal use case that Europris extended it well beyond fireworks. Today they use the mPOS solution all year round for mobile sales, giving staff the freedom to complete transactions wherever the customer is rather than sending them to a fixed till. Because Softpay integrates directly with their POS system from Fiftytwo, Europris runs payments and their cash register on one and the same device, keeping the experience simple for staff and customers alike, whether inside the store or out at a temporary stall.
“Being able to transform our existing handheld devices into a mobile point of sale has really simplified selling in the aisle and at pop-ups. Plus, having a dependable backup always on hand brings us real peace of mind.”
Thomas Westlund
Head of Store IT Operations, Europris
A payment solution that works even when the network doesn’t
Beyond mobility, Europris values Softpay as a reliable backup. If their regular payment infrastructure or network goes down, the mPOS solution gives them a way to keep serving customers and keep transactions flowing, turning what could be lost sales into business as usual. This resilience is exactly what Softpay’s EmergencyPOS approach is built for: keeping payment volumes stable and uninterrupted, even in the event of an outage.
Summing up
Europris shows how a solution introduced for one narrow, seasonal need can quickly prove its value across the whole business. What started as a way to sell fireworks from temporary stalls is now part of Europris’ everyday retail toolkit, enabling mobile sales year-round and standing ready as a reliable backup when it’s needed most. It’s a clear example of how flexibility and simplicity of the SoftPOS solution, delivered through the devices retailers already have, translate into a better experience for both staff and customers.
About Softpay
Softpay is a leading European fintech company transforming payment acceptance in hospitality, retail, transportation, and other industries. Its SoftPOS solution turns Android or iOS devices into secure, contactless payment terminals. Softpay supports local and international card schemes and offers a scalable, integrated payment experience.
Learn more at www.softpay.io
About Fiftytwo
Fiftytwo is a Nordic retail software company that builds POS and store systems used by leading retailers to run pricing, payments, and transactions across staffed checkout, self-checkout, mobile POS, and connected digital services.
Through its partnership with Softpay, Fiftytwo brings POS and payments together, enabling merchants like Europris to run their register and accept contactless payments on the same device.
Learn more at www.fiftytwo.com
More success stories.
All success stories →RetailMobile salesMerchant
Softpay accepts payments at self-checkout and on staff devices in OK’s new motorway stores. Checkout scales up within seconds.
Read more · story to come
MobilitySelf CheckoutMerchant
Drivers accept contactless card payments on the same Android device that runs the ticketing app. No dedicated payment terminal on board.
Read more · story to come
Ready to move payments forward?
Legal
Product Terms & Conditions
For merchants using the Softpay Solutions.
Last updated 4 March 2024Applies to merchants and resellers
1. Application of these terms
These General Terms and Conditions shall be applied to the Softpay Solution delivered by Softpay to the Merchant, whether this is directly or through a reseller. The General Terms and Conditions shall be applied to all companies within the same group as the Merchant, that Softpay supplies the Softpay Solution to. These General Terms and Conditions shall apply unless a written agreement stating otherwise exists between the Merchant and Softpay (or between a reseller and Softpay, that regulates the Merchant’s use of the Softpay Solution). In case of discrepancies between these General Terms and Conditions and the main agreement between the Merchant and Softpay (or between a reseller and Softpay, that regulates the Merchant’s use of the Softpay Solution), including its exhibits and schedules (“the Main Merchant Agreement”), the Main Merchant Agreement will have precedence.
2. Changes to these terms
Except where prohibited by applicable law, Softpay reserves the right to change these General Terms and Conditions at any time without notice. The General Terms and Conditions and any updates hereto is available on Softpay’s website (Terms and Conditions). The Merchant’s continued use of the Softpay Solution after any changes to these General Terms and Conditions indicates the Merchant’s acceptance of such changes. It is the responsibility of the Merchant to review these General Terms and Conditions for any changes. Softpay reserves the right to change any information, material, or content (including, but not limited to, details, features and availability of the Softpay Solution), at any time, and from time to time, without notice.
If the changes weaken the Merchant’s position, the Merchant has the right to terminate the Main Merchant Agreement with immediate effect. Such termination must be received by Softpay at the latest two (2) weeks after the new terms take effect.
3. Delivery
3.1 Time of Delivery
Softpay shall deliver the ordered product at the agreed time or, if no explicit agreement about time of delivery has been made, within a reasonable period after the Main Merchant Agreement has been signed by the parties or an order has been placed.
3.2 Acceptance of Delivery
The Merchant shall inspect the Softpay Solution, and any associated services delivered to the Merchant, immediately following delivery. The delivery shall be deemed accepted when the Merchant pays the invoice related to the delivery or (2) two weeks from delivery at the latest. Eventual claims must be submitted in written form.
3.3. Delay due to the Merchant
Softpay retains the right to charge for the use of the ordered product(s) in the event delivery of the product has not been possible because of delay due to the Merchant.
4. Production and use of the service
4.1 Production of Service and Changes
In producing the Softpay Solution described in the Main Merchant Agreement, Softpay uses its own methods in a manner it deems best and uses subcontractors to produce part of the product. Each party shall be responsible for the performance of its subcontractors in the same manner as for its own performance. Softpay retains the right to make changes that effect the technology, the Softpay Solution and the use of the Softpay Solution. If such changes require modification of the Merchant’s devices or software, the Merchant shall be responsible for arranging such modifications and for the costs involved. Softpay shall inform the Merchant in a timely manner and the Merchant is obliged to keep updated on new versions and requirements on developer.softpay.io.
4.2 Product Description
The description of the Softpay Solution is available in an exhibit or schedule to the Main Merchant Agreement and any updates will be available on developer.softpay.io Descriptions in brochures, general website, presentations etc. shall not be considered product descriptions and shall not bind Softpay to any obligations.
5. Ownership and intellectual property
Nothing in these General Terms and Conditions shall operate to assign or transfer any Intellectual Property rights (IPR) from Softpay to the Merchant. Ownership of and IPR to the Softpay Solution, including software, source codes, documents, testing material and information, and their modified versions are the sole property of Softpay or subcontractors to Softpay and the Merchant has no right, without the prior written consent from Softpay, to copy, translate, or in any way modify the material, documents or software, or transfer them to a third party or use the software for any other purpose than the intended purpose, which is to initiate attended transactions at the point of sale.
The designs, drawings, specifications, notes, software, and other works developed in delivering the Softpay Solution to the Merchant by Softpay, or its designees shall be the sole property of Softpay, and Softpay retains all rights, title, and interest in and to such works, other than rights granted herein.
Softpay shall at its sole discretion be in control of the prosecution of any applications for registration of patents, trademarks, copyrights, or other rights.
When the Merchant ceases to use the Softpay solution, for any reason, the Merchant must, at its own expense, either return or destroy all original and duplicate copies, data, mediums and documentation in its possession.
6. Licence and terms of use
The Merchant is granted a non-exclusive, revocable, non-transferable, non-sublicensable and time limited right to use the Softpay Solution in the countries agreed in the Main Merchant Agreement, on the terms and conditions set out in in the Main Merchant Agreement and these General Terms and Conditions, throughout the term of the Main Merchant Agreement.
The license granted by Softpay to the Merchant is subject to the following prohibitions:
- The Merchant must not make any amendments or alternations to, reproduce, or reverse engineer the Softpay Solution.
- The Merchant must not sub-license or transfer its right to access and use the Softpay Solution.
- The Merchant must not permit any unauthorised person to access or use the Softpay Solution.
- The Merchant must not republish or redistribute any content or material from the Softpay Solution.
- The Merchant must not conduct or request that any other person conduct any load testing or penetration testing on the Softpay Solution without the prior written consent of Softpay.
The Merchant shall use reasonable endeavours, including reasonable security measures relating to account access details, to ensure that no unauthorised person may gain access to the Softpay Solution.
The Merchant must not use the Softpay Solution in any way that causes, or may cause, damage to the Softpay Solution or impairment of the availability or accessibility of the Softpay Solution.
The Merchant must not use the Softpay Solution in any way that is unlawful, illegal, fraudulent or harmful or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
Upon termination or expiration of the Main Merchant Agreement for any reason, the Merchant shall have no further rights to use or access the Softpay Solution.
7. Hardware, software and data connections
The Merchant shall be responsible for purchasing, maintaining and operating any hardware, software and connections which are not part of the Main Merchant Agreement, but which are necessary for the Softpay Solution to work in the intended way.
It is the responsibility of the Merchant to purchase the necessary devices and Softpay does not provide any guarantees for the functionality of specific devices. The device must be online to perform transactions and all costs of operating the device must be borne by the Merchant.
The Softpay Solution works on Android COTS devices and approved enterprise devices. A list of devices which have been tested by Softpay can be found on developer.softpay.io. The list is not exhaustive, and the Merchant may provide Softpay with a different device for test purposes.
The device must have an embedded Near-Field Communication (NFC)NFC antenna and running a supported version of the Android IOS and comply with any requirements in the Tap-to-phone / Tap-on-phone / PCI specifications.
Softpay will release new versions of the Softpay Solution, and the Merchant shall update and allow Softpay to update devices as deemed necessary by Softpay. The Merchant must stay informed on new releases on developer.softpay.io. Any use of software versions other than the most recent release shall be at the Merchant’s own risk. The latest version will be available on Google Play Store. Devices that are not updated will no longer be permitted to make a transaction.
Part of the Softpay Solution is a backend attestation and monitoring component. This component scores transactions for possible fraud and a transaction may be declined if e.g., the device is rooted, the device has not been security patched in the past 12 month, there is suspicious usage patterns, suspicious apps on the device etc.
All devices with the Softpay product must be monitored and supervised by the company and the devices may not be used as an unattended payment terminal.
Devices must comply with the requirements from card schemes and Payment Card Industry (PCI) and must be Google Mobile Services certified.
As a general rule, devices must be security patched at least once every twelve (12) month. Softpay however reserves the right to request the Merchant to security patch their devises more frequently, in the event of critical vulnerabilities, by providing the Merchant one (1) month notice. In the event, that the Merchant does not perform the security patch on their devises on request from Softpay, Softpay reserves the right to suspend the Softpay Solution for the Merchant with immediate effect and with no further obligations towards the Merchant.
Softpay shall be entitled, but not obligated, to collect data to improve performance, functionality and security and perform data analysis.
8. Cards used with Softpay
The Merchant shall be responsible for making sure that only cards from card schemes with which the Merchant has an agreement and which are supported by the Softpay Solution are being used in the Softpay Solution.
9. Security and standards
9.1 Security standards
It is the responsibility of Softpay to ensure that the Softpay Solution fulfils the necessary security standards and certifications including tap-to-phone / tap-on-phone and / or MPOC.
9.2 Integration with POS Systems
If the Softpay Solution is integrated into the Merchant’s POS system by the use of the specified Softpay Solution (see developer.softpay.io), it is the responsibility of Softpay not to send any unencrypted card data or other sensitive card data to the POS.
10. Maintenance and error correction
10.1 Errors
The Softpay Solution is deemed to have an error if it significantly deviates from the features specified in the Main Merchant Agreement and any updates specified on developer.softpay.io and if such deviation significantly impedes the use of the Softpay Solution. Softpay does not guarantee uninterrupted availability of the Softpay Solution nor does Softpay guarantee that possible interruptions or errors will be dealt with by any present deadline.
10.2 Maintenance and error correction
Softpay focuses on maintaining the Softpay Solution in such a way as to minimize the number of errors and will correct serious errors as soon as possible. Softpay has the right to, without any prior notice, temporarily suspend the Softpay Solution so that it cannot be used, in the case of an acute security error. If Softpay suspends the Softpay Solution, Softpay shall inform the Merchant as soon as possible. Softpay has the right to temporarily suspend the Softpay Solution, provided that Softpay has informed the Merchant with at least one (1) weeks’ notice, for the purpose of error correction and / or maintenance work or similar. Softpay shall do its best to minimize the time of the suspension of the Softpay Solution and to minimize the inconvenience for the Merchant. Advance notification may be given on the Softpay website, the Softpay portal or by sending an email / SMS. Softpay has no other obligations regarding error correction than stated above.
10.3. Restrictions to Error Correction
Correction of errors caused by the Merchant or things beyond Softpay’s control is not the responsibility of Softpay. If Softpay helps correct such errors, Softpay shall charge the Merchant separately for such error correction. Errors which are not the responsibility of Softpay includes (not exhaustive list): Misuse of the Softpay Solution, careless or negligent compliance with any Softpay guidelines including such guidelines available on developer.softpay.io and on Softpay’s web portal, the devices used as payment terminals, data connections, software or settings not part of the Softpay Solution, non-compliance with requirements for devices and operating systems. Softpay does not guarantee that the Softpay Solution will work on a specific device, and it is up to the Merchant to perform a test. Softpay is not responsible for any changes in requirements by Payment Card Industry (PCI), card schemes or other relevant authorities which may impact if a certain device and / or operating system may be used. Softpay’s responsibility for error correction is limited to the actual error correction.
11. Your information
11.1 Providing information
Prior to the activation of the service, the Merchant must provide Softpay with all the information Softpay has requested for activating the service (further referred to as “Merchant Information”) and verify the accuracy of the recorded information. The Merchant shall without delay inform Softpay of any changes to its Merchant Information. It is the responsibility of the Merchant to ensure that all persons registered by the Merchant as users are aware of the submission to Softpay of Merchant Information that concerns them.
11.2 Release of Merchant Information
Softpay has the right to release Merchant Information in the scope mandated by current legislation.
12. Liability
Each party is liable for its acts and omissions under the Main Merchant Agreement and these General Terms and Conditions in accordance with applicable law, subject to the terms set out in the Main Merchant Agreement and these General Terms and Conditions.
12.1 Liability Limitations
Neither of the Parties are liable for consequential losses and indirect losses, including operating or turnover losses, loss of time, loss of transactions, loss of work or loss in the event of inadequate utilization capacity, data loss or regeneration of data while the delivered services are not functioning or not delivered. This applies irrespective of whether the party who is liable for compensation knew or ought to have known of the risk of loss.
Softpay shall not be liable for damages that Softpay could not reasonably have foreseen. Nor shall Softpay be obliged to compensate for damages caused by matter that are the responsibility of the Merchant or a third party (including, but not limited to damages caused by the actions of the Merchant, the Merchant’s employees or other users of the Softpay Solution telecommunication companies, EPOS vendors) nor for damages caused by matters not under the control of Softpay (e.g. thunder, electrical grid, fire, water damage, or damage caused by other accidents or catastrophes).
If the Softpay Solution malfunctions and the payment card transaction is lost or for any other reason is not completed, Softpay is not liable for the resulting loss or liable in any way whatsoever.
Softpay is not obligated to compensate Merchant for exercising its rights as set forth in the Main Merchant Agreement or these General Terms and Conditions, such as problems caused by a temporary suspension of service as described in section §10.2.
Acquirer. If Softpay delivers the transaction to the acquirer, which has an agreement with the Merchant, the Merchant cannot demand any damages from Softpay, regardless that the acquirer refuses to receive and or accept the transaction.
Malfunctioning. If the Merchant installs software, use settings which are not correct / suitable, use faulty data connections or in any other way is responsible for the malfunctioning of the Softpay Solution, the Merchant is obliged to reimburse Softpay for eventual damages and the cost of finding the source of the malfunction.
Surcharge functionality. If the Merchant uses the Softpay Solutions’s Surcharge Functionality (the “Surcharge Functionality” enables the Reseller or Merchant to add the card scheme fees for international cards and business cards to the initially quoted price for the goods or services, when using acquirers that support this, and thereby impose such fees on the consumer/cardholder), Softpay’s ability to charge the consumer/cardholder depends on the acquirer delivering correct and timely information on the surcharges. Regardless of the reason, Softpay shall not be liable for any losses realised by the Merchants, the acquirer, or any other parties, relating to surcharges not being charged to the consumer/cardholder.
Softpay’s total aggregated liability under the Main Merchant Agreement and these General Terms and Conditions shall for each contract year be limited to an amount corresponding to 50% of the fee paid by Merchant to Softpay in the twelve (12) months preceding any such claim, however in no event more than EUR 1,000.
Softpay’s total liability is limited to compensating for damages described in this §12.
A demand for compensation must be made within a reasonable time from the moment the damage was first noted or should have been noted, but no later than one (1) year after the alleged damage has occurred.
13. Usernames, passwords and credentials
The Merchant is responsible for the security of its username, password, credentials and for all damages caused by misuse of username, password, credentials and similar information.
14. Sales interface
14.1 Sales interface, Merchant responsibilities
The Merchant is responsible for the integration to and testing of the Softpay 3rd party API. The Merchant agrees to comply with and maintain at its own expense the 3rd party API defined by Softpay.
14.2 Sales interface, Softpay responsibilities
Softpay is responsible for updating the 3rd party API and for the documentation of the 3rd party API. Softpay may issue new versions of the Softpay Solution and Softpay 3rd party API, and it is the responsibility of the merchant to keep their solution updated. Softpay shall not be responsible for costs to the Merchant caused by updating the Softpay Solution or 3rd party API.
15. Other terms
15.1 Index adjustment
Each year on January 1st, Softpay will adjust all fees with the percentage change in the Danish Consumer Price Index, however, in no event less than 2 %. The change shall be determined by comparison of the figure for the previous January 1, with that of January 1 of the current year.
15.2 Interest on late payments
If the Merchant fails to make payment by the agreed time, Softpay shall be entitled to claim interest on any overdue amount, using the Danish Certificates of deposit rate, as set by ‘Danmarks Nationalbank’, plus 5 %.
15.3 Confidentiality obligation
Each party is obliged to maintain the confidentiality of all confidential material and information it has received from the other party. Softpay retains the rights to released materials and information and the Merchant shall not, without a separate written agreement, have the right to take advantage of them other than in the immediate context of the Main Merchant Agreement. Upon the termination of the Main Merchant Agreement, the party must return all material and information handed to it by the other party and destroy any material or copies in its possession. Both parties are responsible for ensuring that their employees and eventual subcontractors commit to the confidentiality terms mentioned above. These confidentiality terms remain in effect after the termination of the Main Merchant Agreement.
15.4 Headings
The headings contained in this Agreement are for reference purposes only and shall not affect in any way the meaning or interpretation of this Agreement.
15.5 Assignment
Unless otherwise specified in the Main Merchant Agreement, Merchant shall not be entitled to assign or transfer any of its rights and obligations under this the Main Merchant Agreement to a third party without the prior written consent of Softpay.
15.6 Settlement of disputes and jurisdiction
This Main Merchant Agreement and these General Terms and Conditions are subject to Danish law and The City Court of Copenhagen (Københavns Byret) has exclusive jurisdiction to settle any dispute arising out of or in connection with the Main Merchant Agreement and these General Terms and Conditions (including a dispute relating to the existence, validity or termination of the Main Merchant Agreement and these General Terms and Conditions).
15.7 Order of precedence
If a contradiction is found to exist between the Main Merchant Agreement and these General Terms and Conditions, the Main Merchant Agreement has precedence.
15.8 Notifications
Any notifications sent from the Merchant regarding the Main Merchant Agreement, or these General Terms and Condition are to be sent in written form to the physical address of Softpay or to the email: accounting@softpay.io with cc to support@softpay.io. Any notification from Softpay may be sent to the physical address of the Merchant or to one of the emails used by the Merchant when communicating with Softpay.
15.9 Force Majeure
Each party is released from responsibilities and responsibility to pay damages if violation of contractual obligations or failure to meet them is caused by events of force majeure. An event of force majeure means any unusual and relevant circumstances coming to existence after the signing of the Main Merchant Agreement, that the party cannot be expected to have considered relevant at the time of signing and that is not within the reasonable influence of the parties, or whose effect cannot reasonably have been avoided or overcome. Such events can include for example, war, pandemic, revolution, currency restrictions, legislation or regulation from authorities, the denial, seizure or expropriation of an export license, an import or export ban, a natural disaster, a serious epidemic, a suspension of public transport, telecommunications or energy distribution, scarcity of transport means general shortage of goods, a labour dispute, a strike, a fire, or other unusual events of similar effect that are beyond the influence of the Parties and errors or delays in subcontractor deliveries caused by events mentioned above. If the delay in fulfilling a contractual obligation is caused by an event mentioned above, the time period allowed for fulfilling a contractual obligation shall be extended by as much as can be considered reasonable when all relevant circumstances have been taken into consideration.
Legal
Privacy Policy
How Softpay ApS collects, uses and protects your information on softpay.io.
Last updated 18 May 2026Effective 29 November 2023
This Privacy Policy describes the policies of Softpay Aps, Lyngbyvej 28, 3rd floor, Copenhagen Ø DK-2100, Denmark, email: hello@softpay.io, phone: +45 72 10 00 80 on the collection, use and disclosure of your information that we collect when you use our website ( https://softpay.io ). (the "Service"). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.
1. Information we collect
We will collect and process the following personal information about you:
- Name
- Mobile
- Website
- Industry
2. How we use your information
We will use the information that we collect about you for the following purposes:
- Marketing/ Promotional
- Customer feedback collection
- Support
- Administration info
- Targeted advertising
- Manage customer order
- Site protection
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.
3. How we share your information
We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:
- Ad service
- Analytics
- App analytics
We require such third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.
We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.
3.1. What data we collect
Usage and behavioral data: We use Firebase Analytics to collect anonymized or pseudonymized information about how users interact with the app. This includes data such as:
- Screens visited and time spent on each screen
- Button taps, gestures, and navigation patterns
- Device type, OS version, language settings
- Crash reports and performance metrics
This data does not include sensitive payment information such as card numbers, CVVs, PINs, or personally identifiable transaction details.
3.2. How we use your data
We use analytics data to:
- Improve user experience and app functionality
- Monitor and enhance performance and stability
- Detect and prevent fraudulent or abusive behavior
- Understand feature usage for product development
3.3. Who we share your data with
We use third-party analytics services, such as Google Firebase, which may process data on our behalf. These service providers are contractually obligated to handle your data in compliance with applicable data protection laws.
3.4. Your rights and choices
By using the app, you consent to the processing of usage data as described. Depending on your device and OS, you may have the ability to limit or disable analytics tracking via app or device settings.
4. Retention of your information
We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.
5. Your rights
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at hello@softpay.io. We will respond to your request in accordance with applicable law.
You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at hello@softpay.io.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
6. Cookies etc.
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.
7. Security
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
8. Third party links & use of your information
Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
9. Grievance / data protection officer
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Softpay Aps, Lyngbyvej 28, 3rd floor, email: hello@softpay.io. We will address your concerns in accordance with applicable law.
Privacy Policy generated with CookieYes.
Legal
Responsible Disclosure
At Softpay we take security seriously and strive to continuously improve.
Last updated 11 July 2024
1. How do you report?
Send an email to us at responsible-disclosure@softpay.io. We prefer that you use our public PGP key to encrypt and protect the information you send. Please, make sure to include the following information:
- Detailed description of the vulnerability, containing such info as URL and type of vulnerability.
- CVSS3 SCORE (Common Vulnerability Scoring System)
- The necessary information that we need in order to reproduce the problem.
- If applicable, a screenshot of the vulnerability you have found.
- Contact information, name, email, phone number, and your public PGP key (if you have one)
- Technical details (endpoint, vulnerable part - get/post-parameters, cookie, header, path, http-method)
2. What can you report?
You can report security flaws that you have found on Softpay’s homepage or application. Examples of security flaws are cross-site scripting, flaws in encryption or flaws with security implications in logic controls. The reporting service is not for other logical errors, errors in texts, questions about our services, questions about the security of our services or similar.
3. What can you expect of Softpay?
We will confirm that we have received your description, continuously keep you updated while we process the issue, and inform you when the issue is fixed.
Claims for compensation as a condition for sending in a vulnerability will not be accepted.
4. What is required of you?
For the security of Softpay and our customers it’s important that you follow good practice, i.e. that:
- You do not use the vulnerability to access or attempt to access information that does not belong to you
- You do not use the vulnerability to remove or modify information
- You do not affect the availability of our services through denial of service attacks
- You give us an opportunity to fix the reported vulnerability before going public with it.
5. What is in scope?
Softpay’s app and website.
6. Can you file a report anonymously?
Yes, but then we cannot respond back and keep you updated on the status.
7. PGP key
Key ID: [confirm: PGP key ID]
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